IELTS TOEFL Prep Pro — Support

Welcome to the support center for IELTS TOEFL Prep Pro. We're here to help you get the most out of your IELTS and TOEFL exam preparation.

Frequently Asked Questions

How do I practice with papers and lessons?

Open the Papers or Lessons tab, choose your exam track (IELTS Academic, IELTS General Training, or TOEFL iBT), then select a skill category to begin. Reading papers include a passage followed by questions; Writing and Speaking papers provide prompts with model answers.

What does the Premium subscription include?

Premium unlocks all papers, lessons, and practice content across every exam track. You can subscribe monthly or yearly. Subscriptions are billed through your Apple ID and renew automatically unless cancelled at least 24 hours before the end of the current period.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID. On your device, go to Settings → [your name] → Subscriptions, or open the App Store, tap your profile, and select Subscriptions. You can also manage them at apps.apple.com/account/subscriptions.

How do I restore my purchases?

If you reinstall the app or switch devices, open the subscription screen in the app and tap Restore Purchases while signed in with the same Apple ID.

How do I sign in?

You can sign in with email, Sign in with Apple, or Sign in with Google. You may also continue as a guest to explore free content.

How do I delete my account?

Open the Profile tab and choose Delete Account. This permanently removes your account and associated data.